Contact information

Contact Information

PrimeLab Atelier is backed by Guangzhou Xinshe Jewelry Co., Ltd., a China-based jewelry supply and manufacturing company established in 2016.

For general inquiries, product questions, catalog requests, trade inquiries, quote requests, custom production questions, order-related support, or policy-related questions, please contact us using the information below.

Company Name:
Guangzhou Xinshe Jewelry Co., Ltd.

Brand Name:
PrimeLab Atelier

Email:
primelabatelier0@gmail.com

Website:
www.primelabatelier.com

Business Address:
Room 210, No. 2 Getian Street, Daluotang, Shatou Subdistrict, Panyu District
Guangzhou, Guangdong 511400
China

Business Scope:
Lab-grown diamonds, colored gemstones, fine jewelry, product sourcing, trade quotations, and custom jewelry manufacturing support for professional buyers.

Customer Support:
For general questions, please contact us by email. We aim to review inquiries and respond as soon as reasonably possible.

Quote Requests:
For item-code quotations, custom production, bulk orders, trade pricing, material options, certification requests, availability, and estimated lead times, please use our Request a Quote page or contact us by email.

Order and Shipping Questions:
For order confirmation, production updates, shipping, delivery, return authorization, or quality issue claims, please include your order number, item code, name, email address, and a clear description of your request.

Quality Issue Claims:
If you believe an item has a quality issue, please contact us within 7 days of delivery and include clear photos or videos, item codes, order details, and a written description of the issue.

Response Time:
Response times may vary depending on inquiry volume, time zone differences, product complexity, custom production review, and order details.